FAQ

Answers to your questions

Orders

How fast are orders processed? 

Orders are processed within 1-2 business days from submission. We strive to process orders as quickly as possible. 

Orders placed on a holiday day will be processed in the next business days. 

How can I cancel an order?

If you want to cancel an order, please email us at info@gabrielamichele.com to let us know. Make sure to include your order number in the email. We will try our best to accommodate you if the order has not been processed and shipped. 

When will pre-order items ship?

Production on our dresses takes 8 to 10 weeks to complete, and once completed, we will need 1 - 2 weeks to process and ship orders. The estimated delivery for pre-orders is November. We will update you with production progress and delivery estimates if you pre-ordered a dress.

Our dresses are intricate to make and require care and time. We have spent years working on the collection to make it the best quality, so you can rest assured that it will be worth the wait. Remember, good things take time.

The item I want is not available. What should I do?

Subscribe to our newsletter to receive our updates for when items will be available for pre-order again. 

RETURNS AND EXCHANGES

How can I return an order?

You can return an item within 15 days after it was delivered. Items must be unworn, unused, with tags intact, and in their original packaging. To start a return, email us at info@gabrielamichele.com to inform us that you would like to initiate a return. 

To be eligible for a full refund, items must be returned in perfect condition and their original packaging. Once we have received the item and verified that it’s in excellent condition, a refund will be approved and issued. Refunds will be credited to the original payment method within 10 business days. 

Can I exchange an order?

If you would like to exchange an item, we kindly ask that you return your initial order and place a new order for the items you want.

Can't find what you're looking for?

Please email us at info@gabrielamichele.com